Customer zone

Sell

Submission of work for sale should be made most simply by using the Submit Work button or by email to: hello@galeriasopra.pl
Please include the author's name and surname in the subject line of your email, as well as the phrase "auction submission" or "online gallery submission". You can submit any number of works. In the body of the email, please give the title, dimensions, year of creation, technique and the artist's price. Please also include photographs of your works in jpg format.

Buy

In the online store of Sopra Gallery available on this website or by participating in our auctions.

Bid

1. Personally: if you wish to participate in the stationary auction in person, you must report no later than 30 minutes before the start of the auction to sign and complete the relevant documents. The auction number will then be assigned. The place of the auction is announced on the website of Sopra Gallery. We recommend that you notify us of your desire to participate in the auction in person by e-mail in order to expedite registration. Translated with www.DeepL.com/Translator (free version)
2. By phone: report this fact by sending an email to: aukcje@galeriasopra.pl lub telefonicznie. W trakcie licytacji wybrany pracownik Galerii Sopra zadzwoni pod wskazany numer i będzie na bieżąco informował o przebiegu aukcji oraz licytował w imieniu zlecającego.
3. Online: by registering with the services: onebid.plartinfo.pl

Cooperation

Are you a collector? Would you like to sell part of your collection or complete it?
Please contact us: hello@galeriasopra.pl

Payment methods

Po udanym zakupie należy opłacić wylicytowane bądź zakupione w sprzedaży galeryjnej dzieło. Dostępne sposoby płatności: gotówka na miejscu lub przelew bankowy na konto: Fundacja Sopra Art: mBank: 82 1140 2004 0000 3802 8129 5585
Then you can pick up the purchased work - in person or choose the option of transport by courier.

Complaints and returns

  1. The seller emphasizes that the objects on offer are individual, frequently used objects, while canvas is one of the soft items, easily subject to scratches and dents. Although the Seller makes every effort to accurately describe any defects in the offered items, some of them bear signs of the passage of time.
  2. The Customer may submit complaints about the purchased item to the Seller at hello@galeriasopra.pl or in writing to the Seller's address. A properly submitted complaint should include at least:
    - customer's name, address, e-mail address,
    - the date of purchase of the advertised item,
    - the subject of the complaint, indicating the customer's request.
    - any circumstances justifying the complaint.
  3. If the data or information provided in the complaint needs to be supplemented, the Seller shall request the complainant to supplement it to the extent indicated before considering the complaint.
  4. The seller shall consider the complaint within 14 days from the date of receipt in its correct form.
  5. The answer to the complaint is sent to the e-mail address provided by the Customer or to the postal mail address.

Delivery

  1. Purchased items are dispatched within 72 hours of receipt of payment at the latest, excluding Saturdays, Sundays and holidays, via courier.
  2. The cost of delivery is paid by the Customer. Charges may vary depending on the item offered and are stated in the order in the section: "Method of delivery".
  3. In exceptional cases, the cost of delivery is calculated individually at the request of the customer.
  4. The delivery time of the purchased item from the moment of sending is on average: in case of domestic courier service - two or three working days. In the case of foreign shipments, depending on the delivery address
  5. The seller is not responsible for the loss of objects or damage caused by courier companies.
  6. The Buyer may also collect the purchased item in person after agreeing the circumstances of collection with the Seller.
  7. The Customer, who is a Consumer, has the right to return an object purchased on the website, without giving any reason, within 14 days from the date of its receipt. In this case, the Seller will return all payments received from the Customer.
  8. The payment will be refunded immediately after the Seller receives the returned item, provided that the Customer returns the item in a condition unchanged from the one in which they purchased it. The Customer is obliged to properly secure the returned package. At the request of the Customer, the Seller shall give any instructions as to the proper form of packaging of the returned item.
  9. In case of domestic returns, if the purchased item is returned, the Seller shall reimburse the Customer for the cost of sending the item back to the Customer up to the amount of the shipping costs stated in the offer.
  10. To make a return, you must make the appropriate declaration of intent by writing to the e-mail address:hello@galeriasopra.pl
 
Below is a sample withdrawal form that the Consumer may or may not use. 
                                                          
WITHDRAWAL FORM TEMPLATE
  1. (this form should be completed and returned only if you wish to withdraw from the contract) ………………………………………………………………………. ………………………………………………………………………. ……………………………………………………………………….
  2. I / We (*) …………………………………………………………… hereby inform / inform (*) about my / our withdrawal from the sales contract for the following items ( *) / for the provision of the following service (*) / for the supply of digital content in the form of (*): …………………………………………………………………………… ………………………………………………………………………………………………
    - Date of conclusion of the contract (*) / receipt (* ) …………………………………………………………
    - Name and surname of the Consumer (s): …………………………………… ……………………………………………………………………………………………………………………………
    - Consumer (s) address: ……………………………………………………………………………………………………………… ……………………………………………………………
  3. Consumer's signature
    ……………………………………………………………………………………………………………………… ………
    (only if the form is sent in paper version)
    Date …………………………………… ..
  4. (*) Delete as appropriate.